Cancellations and amendments to confirmed bookings are subject to the following conditions.

i) For accommodation (other than apartments) during non-Special Event periods - Cancellation charges will be applied in relation to the notice period between notification of cancellation and the date of stay at EACH hotel within a booking.

Amendments and changes where EITHER the number of rooms (irrespective of room type) OR the number of nights decreases will be charged as below :

Cancellations

Notice period	Charges
0 hours - 3 Months	A cancellation fee of 12% of the total cost of your booking applies and an additional fee for the first nights accommodation
More than 3 months	A cancellation fee of 12% of the total cost of your booking applies

Amendments

0-72 hours	The lesser of a) AUD 50 or b) the charge for the first nights accommodation
More than 72 hours	a fee of $25 applies

Passenger name changes or child age changes will incur no charges. All amendments are subject to availability.

If you do not arrive at the accommodation on the date on which you booked to arrive or you leave the accommodation earlier than the date on which you booked to leave, then 100% cancellation charges apply ii) For accommodation (other than apartments) during Special Event periods -

#CUSTOMERS WILL BE NOTIFIED AT THE TIME OF BOOKING IF SPECIAL EVENTS/MAJOR CONFERENCE DATES ARE PRESENT AND THAT THE FOLLOWING SPECIAL CONDITIONS WILL APPLY#

100% cancellation charges will apply to dates of stay falling within a Fair or exhibition period. For dates of stay within the same booking, not falling within the Fair period, our standard non-Fair period cancellation and amendment conditions will apply.

Any changes or modifications for dates of stay falling within a Fair or exhibition period will be treated as cancellations and will incur charges as above. The only exceptions to this will be where additional rooms/beds/cots/nights are added to existing confirmed rooms or nights.

iii) For apartment accommodation -

100% cancellation charges will apply to any apartment booking. Any changes or modifications to apartment booking will be treated as cancellations and will incur cancellation charges. The only exceptions to this will be where additional rooms/beds/cots/nights are added to existing confirmed rooms or nights.

Please click here to view our Booking Conditions.